Delivery

Please note that due to their classification as explosives, our goods require specialist handling and are dispatched via a dedicated hazardous materials courier in certified UN hazard cartons.

We subsidise the cost of this specialised delivery service. Delivery is available to mainland UK addresses only. For the following delivery timescales, please ensure your order is placed before 12 noon.

Delivery Charges

Standard Delivery (3 Working Days): £5.99 
Overnight Delivery (Next Working Day): £9.99
Saturday Delivery: £19.99
Free Delivery on Orders Over £50

General Delivery Details

All deliveries require a signature from a responsible adult. If a delivery attempt is unsuccessful, a redelivery fee of £20 will be applied. We reserve the right to apply this charge without prior notice. To avoid this, we recommend using a work address for delivery where possible. Please inform us if you require delivery on a specific day; otherwise, your order will be processed and dispatched at our earliest convenience.

While we maintain good stock levels, if an item is temporarily unavailable, we will substitute it with a similar product of equal or greater value. However, we will always try to contact you beforehand to discuss a suitable alternative.

Due to their hazard certification, certain items cannot be shipped via standard courier. This will be indicated in the product description.

Upon delivery, please ensure you sign for the correct number of items and immediately check that your order is complete. Please do not wait until the day of your display to verify the contents. If any products are missing, notifying us promptly allows us time to resolve the issue for you.

Claims for Shortages

Any claims for missing items must be submitted in writing by post or email to sales@norfolkfireworks.co.uk within three days of receiving your order. Please include details of the missing items and your consignment number. This will enable us to liaise with the couriers to locate the missing item. If the item cannot be found, we will either send a replacement or arrange a credit.

Damaged Goods

If your products arrive damaged, please take photographs and notify us immediately by telephone on 07585 610 373 or by email at sales@norfolkfireworks.co.uk. We will then arrange for a replacement and collection of the damaged goods or a refund.

Product Information & Substitutions

All our fireworks meet European Standard EN15947 and are supplied on the condition that they will be used according to the manufacturer’s instructions.

We do not accept liability for any consequential losses arising from the use of our products.

Payment is required to confirm your order. We do not offer a sale or return service.

Purchasers must be 18 years of age or over. It is illegal to sell adult fireworks to anyone under the age of 18, and it is illegal for anyone under 18 to possess fireworks in a public place.

Prices are correct at the time of publication but are subject to change without prior notice.